First 10 agents are FREE
Pre chat questions
Unlimited observers
Post chat questions
Unlimited team members
Canned responses
Unlimited chats
Unlimited automation rules
Customize chat widget
Full history of chat
Rich messages
Tags
Private notes
Online/Offline status
Keyboard shortcuts
Integration with Slack
Integration with Instagram
Integration with Microsoft Teams
Integration with WhatsApp
Zapier integration
GitHub integration
Knowledge base articles
Mobile app
Google sign in
Email verification using OTP
SSL encryption
Live chat support
Email support
Slack support
First 10 agents are free. Any additional agent will be billed $5/user/month or $30/user/year.
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An observer is a person in your team who can't reply to the customer but can view all the tickets and can post private notes for the agents.
Let's say that a customer is reporting that the customer's credit card is not being accepted. In order to resolve this issue the agent wants to involve someone from the engineering team to look into the matter. The person from the engineering team can be added as an observer. This person can see all the messages and can post a private note for the agent.
This allows the customer service team to invite any person from any department be it marketing, sales, engineering, QA, design or devops to join the ticket and help resolve the matter.
We believe that each person from the company should take a look at the kind of issues their customers are facing. Serving the needs of customer is not just the job of customer service but it's the job of the whole company.
Both NeetoChat and NeetoDesk allows unlimited observers so that the whole company can see what kind of issues their customers are facing.
Yes you can cancel your subscription at any time.
We do not offer any on-premise version of any of the Neeto products at this time.
All Neeto products have a FREE plan to try the product out. When you upgrade your plan, you already know what the product does and what it doesn't do. Our official refund policy is that we don't refund. Having said that, if you have an exceptional case, please reach out to us, and we will look into your case.
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