All-in-one chat solution for your business
Live Chat
Chat with your customers live and help them find what they're looking for.
Automation
Use Automation rules to route conversations, update ticket status and more.
Pre chat questions
Ask relevant questions to your customers so that the agents have the necessary information.
Post chat questions
Ask for feedback about the service and other questions at the end of the chat.
Proactive Engagement
Send proactive messages to the customers based on the page they are on etc.
Canned Responses
Save time and send predefined replies for common questions with just one click.
Full history of chat
Full history of chat is kept so that you can run analytics as far back as you want.
Slack Integration
Integrate with Slack and reply to the chat messages from slack itself.
Twitter Integration
Reply to tweets from neetoChat itself without missing any tweets.
Mobile App
With iOS and Android apps you can chat with your customers anytime anywhere.
Custom Reporting
Measure your team's performance by using reporting tool.
Knowledge Base articles
Write relevant help articles in Knowledge Base to cut down incoming tickets.
Customize chat widget
Customize the style of your chat widget to match your brand.
Quick Customer Info
What page the customer was on and which country is the customer is from.
Deep Shopify Integration
Use Shopify app to help customers with order related queries and more.
Rich Messages
Send emojis, videos and audio files to your customers to have an engaging conversation.
Chat Transcript
Customer can download chat transcript at any time.
Credit Card Masking
if customer enters a credit card number the agents can only see the last 4 digits of it.
Roles and Permissions
Build custom roles and permissions to match your workflow.
Tags
Tags ticket to apply automation rule, to filter and to better manage tickets.
Keyboard shortcuts
Quickly execute commands by using keyboard shortcuts.
Online Offline status
Agents can change their status to be online or offline.
Mobile push notifications
Notify relevant agents on their mobile of certain activities like a ticket being assigned to them.
Web push notifications
Web push notifications will alert customers about the updates if they switch their tabs.
Ticket Routing
Route ticket to the right team or person based on the attributes of the ticket.
End to End Encryption
Each connection to neetoChat is encrypted with SSL for both the agents and the customers.
Google Sign In
Force all your agents to login using google login and make your organization more secure.
Verify OTP every time
Security is furthered strengthened by asking agents to enter OTP every time they login.
