Hassle free help desk ticketing solution
Custom Ticket fields
Create custom ticket fields to match your workflow.
Custom views
Custom dashboard views for quicker access to tickets.
Automation
Run automation rules based on time or event.
Canned responses
Answer common questions quickly and in a consistent manner using canned responses.
Agent Collision detection
Ensure that two agents don't end up working on the same ticket my mistake.
Satisfaction Ratings
Let customers rate their support experience when a ticket is resolved.
Private Notes
Record notes about the customer for future references and to serve the customer better.
Twitter integration
Reply to tweets from neetoDesk itself.
Keyboard shortcuts
Quickly execute commands by using keyboard shortcuts.
Tags
Tag tickets with keywords and then filter them and execute automation rules using them.
Auto BCC
Automatically bcc all outgoing emails to monitor the quality of the replies by your agents.
Ticket Activity Log
Track every detail of what happened to a ticket.
Ticket Routing
Route ticket to the right team or person based on the attributes of the ticket.
Mobile App
With iOS and Android apps you can reply to the questions from anywhere at anytime.
Knowledge Base articles
Write relevant help articles in Knowledge Base to cut down incoming tickets.
Roles and Permissions
Build custom roles and permissions to match your workflow.
End to End Encryption
Each connection to neetoDesk is encrypted with SSL for both the agents and the customers.
Google Sign In
Force all your agents to login using google login and make your organization more secure.
Verify OTP every time
Security is furthered strengthened by asking agents to enter OTP every time they login.
