Create custom ticket fields to match your workflow.
Custom dashboard views for quicker access to tickets.
Run automation rules based on time or event.
Answer common questions quickly and in a consistent manner using canned responses.
Ensure that two agents don't end up working on the same ticket my mistake.
Let customers rate their support experience when a ticket is resolved.
Record notes about the customer for future references and to serve the customer better.
Reply to tweets from neetoDesk itself.
Quickly execute commands by using keyboard shortcuts.
Tag tickets with keywords and then filter them and execute automation rules using them.
Automatically bcc all outgoing emails to monitor the quality of the replies by your agents.
Track every detail of what happened to a ticket.
Route ticket to the right team or person based on the attributes of the ticket.
With iOS and Android apps you can reply to the questions from anywhere at anytime.
Write relevant help articles in Knowledge Base to cut down incoming tickets.
Build custom roles and permissions to match your workflow.
Each connection to neetoDesk is encrypted with SSL for both the agents and the customers.
Force all your agents to login using google login and make your organization more secure.
Security is furthered strengthened by asking agents to enter OTP every time they login.